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Don't
see your question here? Let us help! Please contact the Membership
Department at (423) 267-FISH (3474) or email us
for more information.
Q: I just became a member, now what?
A: As an Aquarium member you’ll enjoy unlimited Aquarium
visits and exclusive discounts. Find out how to Use
Your Membership.
Q. Is my membership good from the time of purchase
or for a calendar year?
Your membership is valid for one year from the date of purchase,
so you receive a full 12 months of Aquarium fun.
Q. Who is included on a family membership?
One or two specified adults and your children or grandchildren
in your household age 18 and younger.
Q. How do I add extra guests to my membership?
You may add an extra unspecified adult to any membership for
an additional $35. Also, members who bring guests receive a
discount off guest tickets. Members must accompany their guests
to receive the discount.
Q. When will I receive my membership card?
Please allow 3 weeks to receive your cards. If you haven't received
your card after this time period, please contact the Membership
Department at 423-267-FISH - Monday - Friday, 8:30 a.m. to
4:30 p.m. (ET), or e-mail us
and we will check on it for you.
Q. Can I visit before I receive my card?
Sure! Just bring a photo ID and your membership number or a receipt
verifying your purchase to the Aquarium’s Member Entrance
for admission. A photo ID is required for each adult listed
on your membership.
Q. Why do I have to show a photo ID with my
membership card?
The Tennessee Aquarium is a nonprofit organization that relies
heavily on membership and attendance for support. We must
prevent misuse of membership cards or any abuse of member privileges. We
also want to protect our members should their cards be lost or
stolen.
Q. Can I lend my membership card to a friend
or family member?
A. No. Aquarium memberships are valid only for the persons
whose names appear on the cards. Membership cards
or admission tickets are not transferable to others
and not valid for resale.
Q. Can I use my membership to bring my church,
scout troop or other group?
A. No. Memberships are not designed for groups or transferable
to other people who are not listed on your membership application.
Q. How can I replace a lost or stolen membership
card?
You can request a replacement membership card by contacting
the Membership Department at (423) 267-FISH or by making
a request at the Aquarium’s Member Entrance. At this
time, there is no fee for replacement cards.
Q.
Do members receive free admission to IMAX? Is
there a membership to the IMAX Theater?
A. No. There is no separate membership or unlimited admission
to the IMAX Theater. As a member, the cost for an IMAX movie
is $6 per adult and $5 per child (ages 3 - 12).
Q. Do members receive free parking?
No. The parking
lots around the Aquarium charge a fee of $3 to $8 depending
on the time of year.
Q. I've already renewed my membership, but I
continue to receive renewal notices. Should I be concerned?
If you have recently renewed your Tennessee Aquarium membership,
please feel free to contact the membership department with any
concerns.
Q. Is my membership payment tax-deductible?
All or a portion of your membership contribution may be tax deductible
as allowed by law. You should consult your tax preparer with
specific tax questions.
Q. Is my Tennessee Aquarium membership good
at other zoos and aquariums?
Tennessee Aquarium members receive $2 off general admission
tickets to Zoo Atlanta and 20 percent off admission to the
Knoxville Zoo. Other zoos and aquariums may honor Tennessee
Aquarium memberships but it’s up to each facility to
make that determination. Please contact the membership department
of the zoo or aquarium prior to your visit for information
about their specific admission policy.
Q. Are strollers and wheelchairs available for
rent?
Wheelchairs are available for use free of charge at the Aquarium’s
member entrance. Toddler carriers are also available.
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