If your membership question is not answered here, please call the Membership Department at 423-267-3474, Monday – Friday, 8:30am – 4:45 pm, or email us.
Q. When does my membership expire?
A. Your membership is valid until the last day of the month, one full year from the date of purchase. To find out the expiration date of your membership, refer to the address label of your Riverwatch, call the Membership Department at 423-267-FISH (3474), ask a cashier during any visit or email email@example.com.
Q. What benefits are included with a Tennessee Aquarium membership?
A. For a full list of member benefits, including exclusive discounts to IMAX with laser 3D Theatre, River Gorge Explorer, gift shops, and regional attractions and businesses, go here.
Q. Is my Tennessee Aquarium membership good at other zoos and aquariums?
A. Tennessee Aquarium members save at area businesses and regional attractions, such as Creative Discovery Museum, Knoxville Zoo and Dollywood. Please see full list of member benefits here. Other zoos and aquariums may honor Tennessee Aquarium memberships but it’s up to each facility to make that determination. Please contact the membership department of the zoo or aquarium prior to your visit for information about their specific admission policy.
Q. Who is included on a family membership?
A. Family memberships include daily admission to the Aquarium for two named adults and up to five unnamed children or grandchildren ages 3 - 18.
Q. Do I need a membership card to visit the Aquarium?
A. No. If you’re planning a visit to the Aquarium and do not have a membership card, stop by the River Journey Members’ Entrance and present your driver’s license or photo id for each adult listed on the membership. After checking in, we will take your picture and print your family’s membership cards. Your membership card will be scanned when entering any of our facilities. Please note: we do not send membership cards in the mail.
Q. How do I get a membership card?
A. Membership cards are printed at the Member’s Entrance in the River Journey building or at any ticketing office. Members who wish to scan-in directly or take advantage of discounts at area attractions need to print a member’s card. Your membership card will be scanned when entering any of our facilities Please note: we do not send membership cards in the mail.
Q. Can I lend my membership card to a friend or family member?
A. No. Aquarium memberships are valid only for the persons whose names appear on the cards. Membership cards or admission tickets are not transferable to others and not valid for resale.
Q. How can I replace a lost or stolen membership card?
A. You can re-print a membership card at the member’s entrance at no charge.
Q. Can my family scan in at any entrance after printing our membership cards?
A. Yes. After receiving your cards, you will no longer need to check in at the member’s entrance unless purchasing additional tickets. Photos are required for primary and secondary adults on the membership. Family Memberships receive 7 cards (2 named adults + 5 unnamed children) and Individual Plus receives 2 cards.
Q. My children are visiting on a school trip, can they use our membership?
A. Yes. Before your child’s field trip, bring your child to the member’s entrance. We will take their picture and print a named children’s member card. A named children’s card allows your child to check in without primary or secondary members. Please note, this needs to be done prior to child’s field trip.
Q. Can my child visit without me?
A. Yes. Before your child’s next visit, bring your child to the member’s entrance. We will take their picture and print a named children’s member card. A named children’s card allows your child to check in without primary or secondary members. Please note, this needs to be done prior to child’s next visit.
Q. Can my child care-provider bring my child to the Aquarium?
A. Yes, if your membership includes a Guest option. Just bring your child-care provider to the member’s entrance, where we will take their picture and print a named member card. This card allows your child-care provider to check in with your children and without primary or secondary members. Your Guest option is now assigned to one person and cannot be changed for the remainder of membership. Please note, this needs to be done prior to child’s next visit.
Q. Do I qualify for a corporate member discounts?
A. Employees of Corporate members save on memberships. Please see our full list of corporate members.
Q. Can I apply the cost of my general admission tickets towards a membership?
A. Yes. You have up to 7 days to redeem your tickets towards an Aquarium membership. Just bring the original tickets to any Box Office. After 7 days, please contact the Membership Department at 423-267-3474
Q. I have more than 5 children, what are my options?
A. You may add additional children to your membership by purchasing the Guest option. Children under the age of 3 are always free.
Q. Can I bring any 5 children with my Family membership?
A. Yes. A Family membership includes unlimited access for 2 named adults + 5 unnamed children every visit.
Q. How do I add extra guests to my membership?
A. You may add a guest option to any membership for an additional $50. Also, members may purchase discounted guest tickets. Members must accompany their guests to receive this discount.
Q. Is there a membership to the IMAX with Laser 3D Theater?
Q. Do members receive free parking?
A. Contributing members who join at the Sustainer or Guardian level receive a limited number of parking tokens in addition to basic membership benefits. While other membership levels do not include parking benefits, ample parking is available around the Aquarium at rates of $5 - $9, depending on the time of year.
Q. Is my membership payment tax-deductible?
A. Operating as a nonprofit organization, the Tennessee Aquarium is committed to being a prudent steward of the support entrusted to us by our community. Memberships may be considered 100% tax deductible to the extent allowed under Internal Revenue Service guidelines. You should consult your tax preparer with specific tax questions.